Management and execution and Start Up operations

SAAR IT Resources CONNECT can help plan and manage all facets of evaluation, planning and implementation including strategic planning, developing the business case and hands-on project management including assistance with technology architecture, forecasting staffing requirements and developing quality human resource programs and procedures.

Review and Analysis / Identifying gaps and possible solutions, ensuring best practices

Consultation and Authorization / consulting with stakeholders to gain inputs and applying them accordingly

Communication & Implementation / developing clear guidelines and implementing(change) processes

Maintenance / Monitoring outcomes, meeting expectations and implementing changes as required

Review / ensuring ongoing operational efficiency and effectiveness

Review and Analysis / Identifying gaps and possible solutions, ensuring best practices

Consultation and Authorization / consulting with stakeholders to gain inputs and applying them accordingly

Communication & Implementation / developing clear guidelines and implementing(change) processes

Maintenance / Monitoring outcomes, meeting expectations and implementing changes as required

Review / ensuring ongoing operational efficiency and effectiveness

Review and Analysis / Identifying gaps and possible solutions, ensuring best practices

Consultation and Authorization / consulting with stakeholders to gain inputs and applying them accordingly

Communication & Implementation / developing clear guidelines and implementing(change) processes

Maintenance / Monitoring outcomes, meeting expectations and implementing changes as required

Review / ensuring ongoing operational efficiency and effectiveness

Review and Analysis / Identifying gaps and possible solutions, ensuring best practices

Consultation and Authorization / consulting with stakeholders to gain inputs and applying them accordingly

Communication & Implementation / developing clear guidelines and implementing(change) processes

Maintenance / Monitoring outcomes, meeting expectations and implementing changes as required

Review / ensuring ongoing operational efficiency and effectiveness

Review and Analysis / Identifying gaps and possible solutions, ensuring best practices

Consultation and Authorization / consulting with stakeholders to gain inputs and applying them accordingly

Communication & Implementation / developing clear guidelines and implementing(change) processes

Maintenance / Monitoring outcomes, meeting expectations and implementing changes as required

Review / ensuring ongoing operational efficiency and effectiveness

Its business & builds its portfolio to meet distinct customer needs.

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Establishment of the overall requirement

Analyzing and preparing for expected volume of activities

Analyzing IT and manpower needs

Organizational structure and role definitions

Establishing location and equipment

Cost evaluation and approval processes

All employee attendance, leave, holidays.

All tea & lunch break management.

All employee profile under one system.

All current and ex employee track record.

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Creation of work and implementation procedures

Selection of systems and in-depth planning of the required selection

Recruitment and training programs for contact centre staff