SAAR CONNECT offers contact centre solutions and customized training programs for a multitude of businesses. Our programs benefit our clients directly and result in increased productivity, improved client customer relationships and higher efficiency.

We at SAAR CONNECT understand the criticality of healthy client customer communication and our staff works diligently to preserve and improve on this fragile relationship.An efficient communication structure leads to improved transparency and increased goodwill between an organization and its customers; we understand that and our efforts are directed towards strengthening these relationships overtime.

At SAAR CONNECT we follow a 5 Level system; the system is designed to implement a robust and reliable communication structure for our clients. Every step is customized to match the profile of the business operation thus ensuring operational efficiency.


Customer Services/Helpline
Lead Generation
Tele sales
KYC Management
Data Management System
Field Operations
New Customer Acquisition
Credit Risk Management


LEVEL 1 ( Preliminary Planning )

Establishment of the overall requirement

Analyzing and preparing for expected volume of activities

Analyzing IT and manpower needs

Organizational structure and role definitions

Establishing location and equipment

Cost evaluation and approval processes

LEVEL 2 ( Detailed Planning )

Creation of work and implementation procedures

Selection of systems and in-depth planning of the required selection

Recruitment and training programs for contact centre staff

LEVEL 3 ( Implementation )

Management and execution and Start Up operations

SAAR CONNECT can help plan and manage all facets of evaluation, planning and implementation including strategic planning, developing the business case and hands-on project management including assistance with technology architecture, forecasting staffing requirements and developing quality human resource programs and procedures.

LEVEL 4 ( Development & review of Contact Centre processes & procedures )

Review and Analysis / Identifying gaps and possible solutions, ensuring best practices

Consultation and Authorization / consulting with stakeholders to gain inputs and applying them accordingly

Communication & Implementation / developing clear guidelines and implementing(change) processes

Maintenance / Monitoring outcomes, meeting expectations and implementing changes as required

Review / ensuring ongoing operational efficiency and effectiveness

Our Clients