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Skills Coaching & Training Communication SkillsLeadership & Team Management Problem-Solving & Escalation Handling
Description The Call Center Team Leader is responsible for managing a team of customer service representatives, ensuring service quality, achieving performance targets, and maintaining high customer satisfaction levels. The role involves coaching agents, monitoring performance, and driving operational excellence.
Skills Effective Communication Computer and Data Entry SkillsEmpathy and Patience Problem-Solving & Escalation Handling
Description A Citizen Service Executive is responsible for handling citizen inquiries, requests, complaints, and service-related information through phone, email, chat, or other communication channels. The role involves providing accurate information, resolving issues efficiently, maintaining service records, and ensuring a high level of citizen satisfaction while adhering to established processes and service standards.
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