CONNECT

connect

Saar IT Resources CONNECT offers contact centre solutions and customized training programs for a multitude of businesses. Our programs benefit our clients directly and result in increased productivity, improved client customer relationships and higher efficiency.
We at Saar IT Resources CONNECT understand the criticality of healthy client customer communication and our staff works diligently to preserve and improve on this fragile relationship.An efficient communication structure leads to improved transparency and increased goodwill between an organization and its customers; we understand that and our efforts are directed towards strengthening these relationships overtime.
At Saar IT Resources CONNECT we follow a 5 Level system; the system is designed to implement a robust and reliable communication structure for our clients. Every step is customized to match the profile of the business operation thus ensuring operational efficiency.

LEVEL 1 ( Preliminary Planning )

  • Establishment of the overall requirement
  • Analyzing and preparing for expected volume of activities
  • Analyzing IT and manpower needs
  • Organizational structure and role definitions
  • Establishing location and equipment
  • Cost evaluation and approval processes

LEVEL 2 ( Detailed Planning )

  • Creation of work and implementation procedures
  • Selection of systems and in-depth planning of the required selection
  • Recruitment and training programs for contact centre staff

LEVEL 3 ( Implementation )

  • Management and execution and Start Up operations

SAAR CONNECT can help plan and manage all facets of evaluation, planning and implementation including strategic planning, developing the business case and hands-on project management including assistance with technology architecture, forecasting staffing requirements and developing quality human resource programs and procedures.

LEVEL 4 ( Development and review of Contact Centre processes and procedures )

  • Review and Analysis / Identifying gaps and possible solutions, ensuring best practices
  • Consultation and Authorization / consulting with stakeholders to gain inputs and applying them accordingly
  • Communication & Implementation / developing clear guidelines and implementing(change) processes
  • Maintenance  / Monitoring outcomes, meeting expectations and implementing changes as required
  • Review / ensuring ongoing operational efficiency and effectiveness
connect saar it resorces